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SHIPPING & RETURNS

SHIPPING POLICY

Thank you for choosing DB Locks. We are committed to ensuring that your orders are delivered in a timely and efficient manner. Please review our shipping policy below.

Shipping Options & Delivery Timeframes

We offer the following shipping options for domestic and international orders:

  • Standard Shipping: 5-7 working days

  • Expedited Shipping: 2-3 working days

  • Overnight Shipping: 1 business day (Orders must be placed before 12 PM GMT)

International shipping times vary by destination and may take 7-21 working days.

Order Processing

Orders are processed within 1-2 working days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Rates

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order. Free standard shipping is available for orders over \£100 within the UK

Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.

  • Certain restricted locations may have additional shipping limitations.

International Shipping & Customs

DB Locks ships internationally, but customers are responsible for any customs duties, taxes, or import fees applicable in their country. These charges are determined by local customs authorities and must be paid upon arrival.

Lost, Stolen, or Damaged Packages

DB Locks is not responsible for lost or stolen packages once marked as delivered. If your package is lost or damaged during transit, please contact the shipping carrier with your tracking number. If additional assistance is needed, reach out to our customer support team at daniel_baxter@sky.com.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us within 24 hours of placing it. Once an order has been processed, we are unable to make changes.

Contact Us

For any questions regarding our shipping policy, please contact us at:

 

We appreciate your business and look forward to serving you!

RETURN & EXCHANGE POLICY

Thank you for shopping with DB Locks. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our return and exchange policy below.

Returns

We accept returns within 30 days of the delivery date under the following conditions:

  • Items must be unused, in their original packaging, and in resellable condition.

  • Proof of purchase is required.

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  • Refunds will be issued to the original payment method within 7-10 working days of receiving the returned item.

Exchanges

If you need to exchange an item, please contact us within 30 days of delivery. Exchanges are subject to stock availability and the following conditions:

  • The original item must be returned in its original packaging and condition.

  • Customers are responsible for return shipping costs unless the item was received defective or incorrect.

  • Once the returned item is received, the replacement will be shipped within 3-5 working days.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom or personalized items.

  • Items damaged due to misuse or improper installation.

  • Clearance or final sale items.

How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Contact our support team at daniel_baxter@sky.com or call 07590634546 with your order details.

  2. Pack the item securely in its original packaging.

  3. Ship the item to the return address provided by our support team.

  4. Keep your tracking information until the return is processed.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery with photos of the issue. We will provide a replacement or full refund at no cost to you.

Contact Us

For any return or exchange inquiries, please contact us:

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